Comments on: Hi-tec interruptions http://www.johnredwoodsdiary.com/2007/01/14/hi-tec-interruptions/ Conservative Party Member of Parliament for Wokingham Tue, 07 Oct 2008 07:03:39 +0000 http://wordpress.org/?v=2.6.2 By: Gammarma http://www.johnredwoodsdiary.com/2007/01/14/hi-tec-interruptions/#comment-233 Gammarma Sun, 21 Jan 2007 03:11:40 +0000 http://www.johnredwoodsdiary.com/?p=49#comment-233 If they didn't threaten the penalty charge more people would just phone up to get an engineer out when one is not really needed. A problem we had at home was sorted quickly and easily, I phoned up cr and got through to the relevant department with no hassle, an engineer came out the next day and replaced a little box of tricks outside the house, fixed! If they didn’t threaten the penalty charge more people would just phone up to get an engineer out when one is not really needed. A problem we had at home was sorted quickly and easily, I phoned up cr and got through to the relevant department with no hassle, an engineer came out the next day and replaced a little box of tricks outside the house, fixed!

]]> By: Tom Ainsworth http://www.johnredwoodsdiary.com/2007/01/14/hi-tec-interruptions/#comment-196 Tom Ainsworth Tue, 16 Jan 2007 01:27:34 +0000 http://www.johnredwoodsdiary.com/?p=49#comment-196 Thought I'd share my disgruntlement with BT's broadband help service. You phone their number, wait on hold for ages, and eventually are told you need to call some other number. When you do so, after an appropriate wait, you are referred back to the original number. They are an utter shambles. Our internet access flits on and off for no apparent reason, and we can no longer be bothered to try to complain. Thought I’d share my disgruntlement with BT’s broadband help service. You phone their number, wait on hold for ages, and eventually are told you need to call some other number. When you do so, after an appropriate wait, you are referred back to the original number. They are an utter shambles. Our internet access flits on and off for no apparent reason, and we can no longer be bothered to try to complain.

]]> By: Michael Hoskin http://www.johnredwoodsdiary.com/2007/01/14/hi-tec-interruptions/#comment-192 Michael Hoskin Sun, 14 Jan 2007 23:09:51 +0000 http://www.johnredwoodsdiary.com/?p=49#comment-192 Quite right; I have had exactly the same experience with BT. It's no wonder that people "defect" to other providers when BT has allowed its customer service to deteriorate. People wouldn't mind paying more than BT's rivals if they at least felt that they were receiving a good level of service when things go wrong through no fault of their own. And it's got worse in the last couple of years. In the past, if BT was late repairing your line, it used to offer compensation equivalent to one month's line rental for each additional day that you were without a line. Now it is just one day's line rental for each day. The only consolation is that the overall level of service is still better now than in the dark days pre-1984 of nationalisation! Quite right; I have had exactly the same experience with BT. It’s no wonder that people “defect” to other providers when BT has allowed its customer service to deteriorate. People wouldn’t mind paying more than BT’s rivals if they at least felt that they were receiving a good level of service when things go wrong through no fault of their own. And it’s got worse in the last couple of years. In the past, if BT was late repairing your line, it used to offer compensation equivalent to one month’s line rental for each additional day that you were without a line. Now it is just one day’s line rental for each day. The only consolation is that the overall level of service is still better now than in the dark days pre-1984 of nationalisation!

]]> By: Kit http://www.johnredwoodsdiary.com/2007/01/14/hi-tec-interruptions/#comment-190 Kit Sun, 14 Jan 2007 13:33:39 +0000 http://www.johnredwoodsdiary.com/?p=49#comment-190 The reason BT can behave so poorly is because they know customers cannot be bothered to move to another company. Switch supplier to save money and get a better service. The reason BT can behave so poorly is because they know customers cannot be bothered to move to another company. Switch supplier to save money and get a better service.

]]> By: Cranmer http://www.johnredwoodsdiary.com/2007/01/14/hi-tec-interruptions/#comment-187 Cranmer Sun, 14 Jan 2007 12:08:05 +0000 http://www.johnredwoodsdiary.com/?p=49#comment-187 His Grace has had absolutely identical conversations with BT, and presently awaits an engineer to repair a line fault which, they asserted, was actually a fault with a) the PC, b) the modem, c) the filters, or d) anything but the BT line. His Grace has spent about 2 hours on various phones trying to speak to 'customer services', and has been warned that a His Grace has had absolutely identical conversations with BT, and presently awaits an engineer to repair a line fault which, they asserted, was actually a fault with a) the PC, b) the modem, c) the filters, or d) anything but the BT line.

His Grace has spent about 2 hours on various phones trying to speak to ‘customer services’, and has been warned that a

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