Time for government to treat taxpayers better.
President Trump is struggling with an Iran war that will not end as he wants it to. He came out with a new offer to try to woo voters in the upcoming mid term elections. The state will give every adult $5000 if they choose a Republican House and Senate again. The Democrats and the left this side of the channel were outraged, and some immediately called it a bribe. Lawfare is now so often the left’s first resort, not their last. They turned to see if he could be prosecuted for a crime.
I am as strongly against bribery in politics as the left claim to be. Of course no candidate or funder of a party in an election should offer individual voters money in return for voting for them. It is rightly a crime to do so. It is also difficult to see how it would work. Presumably the money would only be paid after seeing a photo of the duly completed ballot paper. People who were going to vote for that candidate anyway might claim the money, whilst people reluctant to vote for them might see they would be committing a crime to take the cash.It would not guarantee winning.
The left, however, are guilty of their usual asymmetry when it comes to tax cuts versus spending. To them the offer of a tax cut for all or for certain categories of taxpayer in an election Manifesto is a “bribe” whilst the offer of more free services or grants and benefits for preferred voter groups is not. The truth is both left and right seek to win votes from large numbers of people by either offering them more public spending for their benefit, or less taxation. Indeed the left is more prone to this mercenary approach. Their electoral strategies are often based on trying to create coalitions of different groups of people dependent on the state for services and benefit incomes.
In the UK left wing parties all offer more money and the recruitment of a larger public sector workforce as they seek to expand what they think should be their very own voter base. Conservatives face less competition to represent the taxpayers, the private sector workers, the savers and the investors who have to pay for the ever growing state.Conservatives also appeal to public sector workers who want good management, quality and value for money in their offices.
It would be good to extend the Trump idea of a dividend or rebate if government has done well with the economy to the provision of public services. The UK public sector today is clumsy, bossy, and inattentive to good customer service in too many cases. Bad surgeries see patients as a nuisance and seek to make it very difficult to book an appointment. Bad hospitals cancel operations at short notice, keep people waiting in outpatients clinics, and try to cover up bad clinical errors. Nationalised Network Rail causes too many delays and train cancellations. The Post office imprisoned its staff on wrongful accusations and lacks a successful business plan to provide better services. Lib Dem and Labour highways authorities go out of their way to inconvenience the car and van drivers whose taxes pay for the roads. Many public bodies demand you communicate through poor websites under threat of imprisonment if you do not follow their contorted required path.
Wouldn’t it be good if alongside the productivity revolution we need in public service there was a customer service revolution? Indeed, the two can work together. Having fewer mistakes and cancellations will bring fewer customer complaints and frustrations. Look after people well and get things right first time and you will find things are easier to run.
The public sector should look at the model of the great supermarkets that sell us our food. They never run out. They stay open long hours so working people can also use them, where most public services shut down every evening and week end. They work away at keeping prices down, offer discounts, promotions and loyalty schemes to make shopping cheaper. The public sector is always claiming it does not spend enough on provision and is always demanding more tax revenue or higher fees and charges. The food shops are very careful to avoid contamination and food poisoning, with high standards of hygiene and refrigeration. The public sector has a poor record over contaminated blood, the death of babies in some hospitals, and delays and congestion owing to inadequate and often partially closed roads.
So how could this change? How could the public sector regain the trust of the users by doing a better job? Why not offer a discount on Council tax for prompt and reliable payment? Why not allow use of Post Office counters for dealing with government for those who find the websites too difficult or hostile? Why demand annual re registration for both Council tax single person discounts and electoral registration? Just require people to report changes.
The government says it wants more building and construction yet planning delays and excess bureaucracy get in the way. Why not offer half price planning permissions if an application does not attract any objections? This would make it cheaper and faster to agree many applications where the neighbours have agreed and where the wider community sees the point . For larger schemes it encourages developers to offer compensation and to consult in advance. Less contentious planning applications should be set faster timetables. Large and more contentious schemes should not require detailed studies of how local wildlife might need to adjust unless a rare species at risk of extinction is involved.
Highways authorities should review their often extreme and excessive rules and controls to reduce the number of ways drivers can get fined. Speed limits should be realistic . Low limits should only apply in places and at times when pedestrians especially children can be at risk. Double yellow line control to stop parked cars blocking roads needs to be combined with more free parking nearby. Pay parking needs to have clear rules and to accept cash, card or app payment. There should be more free parking days in state/council owned parks near shopping centres to promote High Streets.
It also requires new attitudes by the government and Councils as employers. Staff should have clear but fewer targets to hit, and should be paid bonuses for achieving them. There should also be bonus payments for staff coming up with good ideas on how to improve the quality and lower the costs of the service. There should be far fewer managers, with managers that have real powers to change the delivery of service and to mentor, monitor and promote good staff. Senior managers should be able to earn larger bonuses than at present, but should know poor performance will means at the least no bonus at all and in bad cases dismissal.
Where the state is levying a tax, imposing a monopoly charge or demanding a license fee its aim should be to make it as easy to pay and comply as it is to pay for another parcel from Amazon. It should not threaten you or treat you as potential criminal unless you fail to pay or behave badly. Ministers should control quangos better and not let them increase fees and charges unless there is a strong case and an offer of better service.
What a difference it would make if the state cared about taxpayers, license applicants and service users. It has much to learn from the customer focus of the best private sector companies.